Kanav Mata

    Kanav Mata

    Consultant at EHL Advisory Services

    EHL Advisory Services
    5 steps to remedy a customer service failure
    Article

    The 5 steps of a customer service recovery program

    EHL Advisory Services
    A 4-step plan to setting service excellence goals that will take your business to the next level.
    Article

    Setting customer service goals: 4 steps to excellence

    EHL Advisory Services
    Building Processes Is Key to Effective Hospitality Service Design
    Article

    Service design and delivery process: 4 success factors

    EHL Advisory Services
    Article

    How to Achieve Service Excellence: 7 Critical Steps

    EHL Advisory Services
    How to achieve customer service excellence and keep your customers, and business, happy
    Article

    How to measure service excellence? 6 KPIs

    Trends
    Effective elements for optimum online learning modules
    Article

    Effective elements for optimum online learning modules

    EHL Advisory Services
    Renting out hotel rooms by the hour to boost your revenue
    Article

    Renting out hotel rooms by the hour to boost your revenue

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