Franck Louveau

    Franck Louveau

    Consultant - Service DNA at EHL Advisory Services

    EHL Advisory Services
    Customer service trends
    Article

    8 customer service experience trends to watch in 2024

    Business Management
    New opportunities for service design
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    How to spot promising new opportunities during service design

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    EHL Advisory Services
    service profit chain
    Article

    The importance of the Service Profit Chain

    EHL Advisory Services
    Illustration of team members during a meeting
    Article

    Servant Leadership: What type of leader are you?

    EHL Advisory Services
    service culture
    Article

    What is Service Culture?

    EHL Advisory Services
    what is SOP
    Article

    What is SOP - Standard Operating Procedure?

    EHL Advisory Services
    Starbucks Superhero: Excellent customer service example
    Article

    Customer service experience examples: from customers to Superheros

    EHL Advisory Services
    Article

    THE Service Excellence Guide: from Service Design to Service Recovery

    EHL Advisory Services
    Service culture
    Article

    Why is Service Culture important?

    EHL Advisory Services
    Service Excellence in hotels
    Article

    Service excellence in hospitality industry: what a 5* Hotel GM says

    EHL Advisory Services
    Service design: the map to move your hospitality industry business forward
    Article

    Service design definition: how hospitality leaders see it.

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