Hospitality News & Business Insights by EHL

EHL Insights is a central source of actionable insights into the World of Hospitality, Business & Education

Business Management
Putting authenticity at the heart of luxury branding’s future

An Insight Into the State of Luxury Branding Today

The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is...
EHL Advisory Services
Customer service trends

8 customer service experience trends to watch in 2024

After a volatile year, one thing is certain: customer service matters more than ever before. As customer expectations continue...
Industry Reports
Hospitality Industry Outlook

Hospitality Industry Outlook 2023

Got a story to share? Become an EHL Insights contributor

Learn More