Hospitality Expertise (4)

    EHL Advisory Services
    Service design
    Article

    Service design in hospitality: why a holistic approach is the winning formula

    EHL Advisory Services
    5 steps to remedy a customer service failure
    Article

    The 5 steps of a customer service recovery program

    EHL Advisory Services
    A safety & hygiene protocol developped by EHL Advisory Services
    Article

    EHL Advisory Services create a Safety and Hygiene label for hotels

    EHL Advisory Services
    Hotels and retail companies are finally realizing that they have a lot in common. It’s time for hotels to harness that potential.
    Article

    Retail and Hospitality convergence

    EHL Advisory Services
    Service design: the map to move your hospitality industry business forward
    Article

    Service design definition: how hospitality leaders see it.

    EHL Advisory Services
    A 4-step plan to setting service excellence goals that will take your business to the next level.
    Article

    Setting customer service goals: 4 steps to excellence

    EHL Advisory Services
    General Principles to Create an Effective Service Design
    Article

    Service design thinking: 9 principles

    EHL Advisory Services
    Building Processes Is Key to Effective Hospitality Service Design
    Article

    Service design and delivery process: 4 success factors

    EHL Advisory Services
    Article

    How to Achieve Service Excellence: 7 Critical Steps

    EHL Advisory Services
    Article

    Customer Service Culture Examples: Why Excellence Matters

    EHL Advisory Services
    How to achieve customer service excellence and keep your customers, and business, happy
    Article

    How to measure service excellence? 6 KPIs

    EHL Advisory Services
    The path towards customer-centricity in hospitality
    Article

    The path towards customer-centricity in hospitality

    EHL Advisory Services
    Hotels are expected to reopen in Europe throughout June an July
    Article

    Hotel industry trends: The near future report

    EHL Advisory Services
    The investors and private owners of hotel real estate: “Overcoming the challenge from product driven to service driven”
    Article

    Hotel brands: How to find a suitable hotel operator?

    EHL Advisory Services
    The Future of F&B: Interview with EHL Alumni Philip Blaser
    Video

    The Future of F&B: Interview with EHL Alumni Philipp Blaser

    EHL Advisory Services
    7 Signs You Need Help With Your Business Guest Experience
    Article

    7 Signs You Need Help With Your Business Guest Experience

    EHL Advisory Services
    Shaping Restaurants of the Future with Data-Driven Decision-Making
    Article

    Shaping Restaurants of the Future with Data-Driven Decision-Making

    EHL Advisory Services
    Discover our experts' advice on how to get back to business after the covid 19 crisis in the hotel industry.
    Article

    What Hoteliers can do to Prepare for Covid-19 Recovery?

    EHL Advisory Services
    COVID-19: Hotel Real Estate in a Turbulent Macro-Economic Environment
    Article

    COVID-19: Hotel Real Estate in a Turbulent Macro-Economic Environment

    EHL Advisory Services
    Coronavirus Resource for Hoteliers ¦ Free Course ¦ Pro Bono Consulting
    Article

    Coronavirus Resources for Hoteliers: Free Online Course

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