Customer Experience (2)

    Hospitality Industry
    Summer Vacation 2022
    Article

    Your summer vacation 2022: What to expect from the travel industry

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    EHL Advisory Services
    consumer behavior
    Article

    Understanding consumer behavior: how to influence the decision-making process

    EHL Advisory Services
    Customer service culture
    Article

    5 Challenges you'll face when implementing a new service culture

    EHL Advisory Services
    Service Culture
    Article

    The top 5 drivers of a successful company service culture

    Business Management
    service robots
    Article

    6 main ethical concerns of service robots and human interaction

    EHL Advisory Services
    Article

    Customer Service vs. Customer Experience: Key differences

    Business Management
    Article

    Digitalization of banking – has your banking service evolved?

    EHL Advisory Services
    Customer Experience transformation strategy
    Article

    Customer Experience Transformation: how to get the essentials right first

    Business Management
    customer experience
    Article

    The future of Customer Experience is human meaningful & transformative

    Trends in Education
    EHL’s Customer Experience Management Institute: prioritizing customer-centricity
    Article

    EHL’s Customer Experience Management Institute: prioritizing customer-centricity

    Business Management
    Shifting from scientific operations to a world-class experience, Virgin Galactic is creating the best possible journey for their future astronauts.
    Article

    Redefining the Travel Customer Journey with Virgin Galactic

    EHL Advisory Services
    The path towards customer-centricity in hospitality
    Article

    The path towards customer-centricity in hospitality

    EHL Advisory Services
    7 Signs You Need Help With Your Business Guest Experience
    Article

    7 Signs You Need Help With Your Business Guest Experience

    Hospitality Industry
    The root of what Asian guests are seeking is a sharing experience. How to cater Asian guests preferences?
    Article

    Catering to Asian guests' preferences

    Hospitality Industry
    Smart Interior Design
    Article

    How Smart Interior Design Will Improve Your Hotel Operations

    Business Management
    Airline Passenger Loyalty
    Article

    Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints

    Hospitality Industry
    Experiential Retail: Are Hotels Replacing Flagship Stores?
    Article

    Experiential Retail: Are Hotels Replacing Flagship Stores?

    Hospitality Industry
    How Steve Jobs modeled the Apple store on the hospitality industry?
    Article

    How Steve Jobs modeled the Apple store on the hospitality industry?

    Business Management
    Gen Z exhibits some Millennial-associated characteristics – only to a greater degree.
    Article

    Is Gen Z different from Millennials?

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