Business Strategy (2)

    EHL Advisory Services
    Digital Service Design
    Article

    Digital Service Design that skyrocket customer acquisition and innovation

    Business Management
    Customer-centric governance
    Article

    7 tips for successfully embedding Customer-Centric Governance into company DNA

    EHL Advisory Services
    hospitality experiences
    Article

    Customer feedback on hospitality experiences: 5 best practices

    Business Management
    New opportunities for service design
    Article

    How to spot promising new opportunities during service design

    Industry Reports
    hospitality industry statistics
    Article

    Hospitality Industry statistics to have on your radar in 2022

    EHL Advisory Services
    How to validate a Service Concept
    Article

    How to validate a Service Concept during Service Design: 5 step guide

    Hospitality Industry
    Instagram Restaurant
    Article

    How to be successful on Instagram as a restaurant owner

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    EHL Advisory Services
    consumer behavior
    Article

    Understanding consumer behavior: how to influence the decision-making process

    EHL Advisory Services
    Customer service culture
    Article

    5 Challenges you'll face when implementing a new service culture

    EHL Advisory Services
    Service Culture
    Article

    The top 5 drivers of a successful company service culture

    Business Management
    Business_Models_Banner
    Article

    3 Innovative Business Models To Watch In 2022

    Business Management
    Labor shortage in hospitality
    Article

    The role of unemployment benefits in the current labor shortage

    Business Management
    Business Model Innovation
    Article

    How business model innovation can boost SMEs in times of crisis

    Hospitality Industry
    Hospitality and covid
    Article

    How will hospitality emerge from the pandemic? Findings from EHL Research Day

    Business Management
    Service innovation
    Article

    Service Innovation: Embracing design thinking in business model innovation

    EHL Advisory Services
    opportunity analysis
    Article

    Opportunity Analysis: An effective 3-step approach

    Business Management
    best time to start a business
    Article

    5 reasons why to start a business is during a recession

    EHL Advisory Services
    service profit chain
    Article

    The importance of the Service Profit Chain

    Hospitality Industry
    business-dynamics
    Article

    SMEs: Business dynamics in the food and beverage industry

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