Hospitality Expertise (2)

    EHL Advisory Services
    Article

    Customer Service vs. Customer Experience: Key differences

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    opportunity analysis
    Article

    Opportunity Analysis: An effective 3-step approach

    EHL Advisory Services
    service profit chain
    Article

    The importance of the Service Profit Chain

    EHL Advisory Services
    emotional intelligence
    Article

    Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity

    Question

    Q : What is a distribution strategy?

    Distribution strategy involves coming up with an efficient method of disseminating your company’s products or services. The goal is to maximize revenue while maintaining loyal customers. 

    EHL Advisory Services
    service culture
    Article

    What is Service Culture?

    EHL Advisory Services
    what is SOP
    Article

    What is SOP - Standard Operating Procedure?

    EHL Advisory Services
    Diversity, Equity & Inclusion
    Article

    Diversity, Equity & Inclusion: Achievable ideals or more buzzwords?

    EHL Advisory Services
    Photography of a ski resort in the mountains
    Article

    Key trends to consider when investing in Swiss ski resorts

    EHL Advisory Services
    Photography of hospitality students sitting at a table
    Article

    Why do creative people become Hospitality stars?

    Food & Beverage
    Photography of an experiential wine tasting
    Article

    How wine businesses can increase sales through creating experiences

    EHL Advisory Services
    Hotel investment Switzerland: Why you should consider Swiss ski resorts?
    Article

    Is opening a hotel in a Swiss ski resort a good investment?

    EHL Advisory Services
    digital dining concepts
    Article

    F&B trends: virtual kitchens and digital dining concepts are on the rise

    EHL Advisory Services
    Starbucks Superhero: Excellent customer service example
    Article

    Customer service experience examples: from customers to Superheros

    EHL Advisory Services
    hotel investment guide
    Article

    Hotel investment guide: How to buy and sell hotel real estate?

    EHL Advisory Services
    Hotel and Restaurant Concepts trends in hotel concept development
    Article

    5 emerging trends in hotel concept development

    EHL Advisory Services
    Guest experience
    Article

    Guest experience: Towards authentic immersion

    EHL Advisory Services
    Article

    Neuroscience: How can it help you reach Service Excellence?

    EHL Advisory Services
    Rethinking Hotel Distribution Channels
    Article

    Why hoteliers need to rethink their hotel distribution channel strategy

    EHL Advisory Services
    Sustainable travel statistics
    Article

    Sustainable travel statistics: 6 facts to open your mind

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